Terms And Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of this website, including any content, functionality, and services offered. By accessing this site, you agree to be bound by these Terms, as well as our Privacy Policy. Please read them carefully. If you do not agree with any part of these Terms, you must discontinue use immediately. Continued use constitutes acceptance.

2. Definitions

• “We,”“our,”“us” refers to The Growth Bully Ltd.
• "User" refers to the individual accessing the website and services.
• "Content" refers to the information, data, text, images, videos, and other materials displayed on the website.

3. Service Eligibility

• Our services are provided business-to-business (B2B) only.
• We do not provide consumer or individual services.
• By engaging, you confirm that you represent a business entity capable of entering legally binding contracts.

4. Scope of Services

We provide strategic consulting, digital campaigns, automation workflows, CRM setup, advertising execution, and related support. The precise scope is defined in each engagement proposal. We reserve the right to update, modify, or discontinue features of the service without prior notice, provided the overall deliverables of your agreement remain intact.

5. Fees, Payments & Billing

• All fees are payable in advance unless otherwise agreed.
• VAT or other applicable taxes are additional unless expressly stated.
• Invoices are payable within the timeframe specified (default: immediately upon issue).
• Non-payment may result in suspension of services without liability on our part.

Refunds: To avoid doubt, due to the nature of our services (intellectual property, strategy, and digital execution), all payments made are final and non-refundable. This applies irrespective of performance outcomes, except where otherwise expressly required by law, and except for a deposit taken to hold a place before an agreement is signed: that deposit is refundable in full on written request until we confirm your start date, and is credited against your first invoice if you go ahead.

6. Guarantees and Representations

6.0 General. We do not guarantee revenue, profit or sales. Results depend on your market, your offer and how you handle the calls we book. The only guarantees we give are the ones set out in this section 6, on the terms below. Nothing said on a call, in an advert, on a page or in a message creates or changes a guarantee.

6.1 Scope. Sections 6.1 to 6.9 apply only to a business’s first Decision Maker Pipeline™ engagement agreed on or after 19 October 2026. They give two guarantees, the Booked Call Guarantee (6.6) and the First Call Guarantee (6.7), and one delivery promise, the Go-Live Promise (6.9). Every condition in this section must be met. A single breach, at any time, voids both guarantees permanently.

6.2 Eligibility. All three must be true:

• (a) The information you gave us before the engagement started is accurate.
• (b) No other agency, freelancer or person runs adverts on the same ad accounts.
• (c) You sell the service or product named in your brief, at a set price, and can take on the work the calls produce.

6.3 Your obligations, throughout:

• (a) Every invoice and charge is paid by its due date. No payment is disputed or charged back.
• (b) You give access to your ad accounts, pages, website, CRM and calendar within 5 working days, and keep it in place.
• (c) You complete filming and approve copy, creative and pages within 2 working days of each request.
• (d) The ad budget agreed in writing, at least EUR 1,000 a month (or the equivalent in your billing currency), is paid to the platform and live every day. It is never paused, reduced or capped by you.
• (e) Every lead is contacted by you within 1 working day.
• (f) Every booked call is attended, on your side, by the person who decides on the sale.
• (g) Your offer, price, target market, pages and accounts do not change without our written agreement.
• (h) You attend the weekly check-in, or answer it in writing within 2 working days.
• (i) You comply with the ad platforms’ policies.

6.4 Measurement:

• (a) Only our CRM and calendar records count. No other record, screenshot or statement is evidence.
• (b) A Booked Call is a call, consultation, viewing or meeting booked through our calendar, from an enquiry our CRM attributes to adverts we run, by a person who meets the brief agreed in writing at onboarding and states they make or share the buying decision. Existing customers, staff, suppliers, job seekers and duplicates do not count. Each person counts once.
• (c) The brief, once agreed, applies for the whole guarantee period and changes only if both sides agree in writing.

6.5 The clocks. Both guarantee periods run from the go-live date recorded by us (the day your first advert is approved and spending). They pause, day for day, for any delay on your side, any change you request, and any ad account or platform restriction we did not cause.

6.6 The Booked Call Guarantee. If fewer than 15 Booked Calls are made within 90 days of go-live, we waive or credit our monthly management fee from day 91 until the 15th Booked Call is made, or until day 180 (extended by any pause), whichever comes first. The guarantee then ends.

6.7 The First Call Guarantee. If no Booked Call is made within 14 days of go-live, we waive the management fee for your next billing month (one third of it on a quarterly plan). This applies once.

6.8 Both guarantees:

• “Work free” and “free” cover our delivery under your agreement only. You keep paying ad spend and any third-party costs, and 6.3 continues to apply.
• A claim is made in writing to stephen@thegrowthbully.com within 14 days of the end of the relevant period.
• No refunds. No cash alternative. Remedies are not combinable in the same month.
• One claim of each, including under 6.9, per business, its group and successors, ever. Not transferable.
• These remedies are the only remedy for not reaching either number. Our total liability under this section is the fees waived under it. Section 9 still applies.
• You confirm you have not relied on any statement outside these Terms.

6.9 The Go-Live Promise. We will have your first advert approved and spending within 14 days of the day we hold all of these: your signed agreement, your first payment, and the access in 6.3(b). If we are late, we waive the management fee for your next billing month (one third of it on a quarterly plan). The 14 days pause, day for day, for any delay on your side, any change you request, and any advertising platform review, restriction or outage we did not cause. A claim is made in writing to stephen@thegrowthbully.com within 14 days after the 14th day. It applies once per business, it is a fee waiver only, and it is the only remedy for a late go-live. Section 9 still applies.

6C. First Call Start

6C.1 Scope. This section applies only where your written agreement or our checkout names First Call Start. Everything else in these Terms applies, including section 6, except as changed below.

6C.2 Payment method. Before any work starts, you give us a valid payment method through our checkout (a SEPA Direct Debit mandate or a card) and authorise us to charge it under this section, without further approval from you. No work starts until it is in place. You keep it valid until your first fee is paid. If a charge fails, you provide a working payment method within 2 working days. Notice of a SEPA Direct Debit may be given 1 day before it is collected.

6C.3 First charge. Your first fee (the monthly fee, or the quarterly fee on a quarterly plan, plus VAT where it applies) is charged to that payment method on the day the first Booked Call, as defined in 6.4(b), is made. Billing then continues from that date, monthly or quarterly, until the agreement is cancelled under its terms.

6C.4 When the first fee is charged anyway. Your first fee is charged on the earliest of these, even if no Booked Call has been made:

• (a) the day you cancel or end the agreement before the first Booked Call;
• (b) the day go-live has been delayed by more than 14 days for a reason on your side, including any obligation in 6.3 not met (access, filming, approvals, ad budget);
• (c) the day you breach 6.2 or 6.3.

Delays caused by us never trigger a charge under 6C.4.

6C.5 Guarantees. The First Call Guarantee in 6.7 does not apply to First Call Start. The Booked Call Guarantee in 6.6 applies as written.

6C.6 Ad spend. Ad spend is paid by you directly to the platform from go-live and is never deferred.

6C.7 Availability. First Call Start is for new clients only, in limited numbers, at our discretion, and may be withdrawn at any time for agreements not yet signed. One per business, its group and successors.

6C.8 Evidence. Charges under this section are evidenced by our CRM and calendar records (6.4(a)). Disputing or charging back a charge made in line with this section is a breach of 6.3(a), and the full fee remains due.

7. Client Obligations

To enable successful delivery, you agree to:

1. Provide accurate and timely information, access, and approvals.
2. Maintain appropriate infrastructure (CRM, calendar, team capacity).
3. Respond to leads in a timely fashion.
4. Ensure that your team is trained to follow up.

We are not responsible for failed results arising from lack of client follow-up, incorrect information, or non-cooperation.

8. Intellectual Property

All intellectual property created during service delivery (ads, funnels, designs, scripts, processes, templates) remains the property of The Growth Bully Ltd. unless otherwise agreed in writing. A non-exclusive, non-transferable licence is granted for your internal use.

The exception is what we build inside your own accounts: your advertising account, your CRM account, its contacts, leads and conversations, and the pages and automations we build inside that CRM account for you. These are yours. If the engagement ends and everything due has been paid, we leave them in place or transfer them to the account you name, and we do not remove or disable them. Our templates, scripts, processes, creative libraries and training material that sit outside your accounts stay ours.

10. Third-Party Tools

Our services may integrate with third-party platforms. We make no warranty for their availability, security, or performance. Your continued use of such platforms is subject to their respective terms.

11. Confidentiality

We will not disclose your confidential information to third parties, except as required by law or where necessary for service delivery. You agree to maintain the confidentiality of our proprietary methods, templates, and processes.

12. Termination

• Either party may terminate by written notice, subject to the agreed minimum commitment period.
• Fees paid are non-refundable, including in cases of early termination, except the deposit in section 5.
• Upon termination, all outstanding amounts remain immediately due and payable.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Malta. Any disputes shall be exclusively resolved by the Maltese courts. If you are based outside Malta (including the UK), you agree to submit to the jurisdiction of the Maltese courts.

14. Severability

If any clause of these Terms is deemed unenforceable, the remainder shall continue in full effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and The Growth Bully Ltd., superseding any prior representations, proposals, or communications.

16. Amendments

We reserve the right to amend these Terms at any time. Updates take effect immediately upon posting to the website. Continued use of our services constitutes acceptance of revised Terms.

17. Contact

For questions about these Terms, please contact:

stephen@thegrowthbully.com